Service Drive

How to Present a Multi-Point Inspection So Customers Say Yes

Julio Amador

Published on: 23/09/2026

How service advisors should present a multi-point inspection: set it up at write-up, show red and yellow items on video, and price it with confidence.

multi-point inspectionservice advisorservice drivevideo inspectionfixed opsservice scripts

Service Advisor Rebuttals: What to Say to 10 Common Declines

Julio Amador

Published on: 23/09/2026

What service advisors should say to the 10 declines they hear most, from a cheaper shop down the road to trading it in soon, using agree, ask, advance.

service advisorrebuttalsobjection handlingdeclined serviceservice driveadvisor scripts

Declined Service Follow-Up: Scripts That Win Back the Work

Julio Amador

Published on: 23/09/2026

Win back declined service work with a 3, 30 and 90-day follow-up plan, call and text scripts, and a clear signal for when a repair bill means a trade.

declined serviceservice follow-upservice advisorservice retentionfixed opstext scripts

Service to Sales: How Advisors and Salespeople Work the Drive

Julio Amador

Published on: 23/09/2026

How advisors and salespeople turn the service drive into car sales: who to approach, the handoff line, a no-ambush approach, and a fair advisor spiff.

service drive salesservice to salesservice advisortrade-inequity miningdealership teamwork