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AI employees for Service and PartsBook more ROs. Miss fewer calls.
AI employees answer your service and parts lines around the clock, book appointments, follow up on declined work and bring lapsed customers back to your lane, so your advisors can stay with the customer in front of them.
Advisors busy on the drive0:00
Brakes grinding, 2021 CR-V, 41k miles1:10
Front pads recommended in May1:25
Thursday 8:00 AM drop-off2:02
Advisor notified with the full call summary.
Illustrative example
service retention on vehicles two years old or newer in 2025, down from 72% in 2023.
of all service visits now go to dealers. Independent shops and quick lanes are taking the rest.
more likely to buy their next vehicle from the dealer that services it. Today’s service customer is tomorrow’s buyer.
Sources: Cox Automotive 2025 Service Industry Study; Kimoby analysis of 871 dealerships and 16.8 million repair orders.
Your service and parts lines, fully covered
From the first ring to the RO, the AI handles the calls and follow-up that keep bays full.
Books service 24/7
Oil changes, tires, diagnostics and state inspections booked into the times and capacity you set.
Answers the questions that tie up advisors
Hours, shuttle and loaner policy, menu pricing you approve, and where to drop off keys.
Covers the parts counter
Captures the part, VIN or year, make and model, then routes the request with a callback or live transfer.
Follows up on declined work
Works the recommendations your advisors logged, while the need is still fresh, with customers who opted in.
Handles recall visits
Explains the recall, answers common questions and books the repair.
Feeds your sales floor
Flags service customers who look ready to trade and hands them to sales with notes.
Good, Better, Best for your service drive
The same three levels as sales, built for how service and parts actually run.
After Hours + Overflow
Your advisors run the drive. AI catches every call after close and every call that rings while they are with customers.
- Service and parts calls answered after hours
- Overflow pickup during the morning rush
- Appointments booked into your schedule
- Parts requests routed to the counter
- Instant alerts to your team
Front Line + Overflow
AI answers first on every service and parts call, books the visit, and transfers anything that needs a person.
- First response on every service and parts call
- Live transfer to advisors and the counter
- Recall and maintenance booking
- Overflow coverage all day
- Daily summary for your service manager
Full Coverage + In‑Market
Prospecting, front line, overflow and after hours, packaged with the in-market data program.
- Everything in Good and Better
- Declined work follow-up from your RO history
- Lapsed customer win-back campaigns
- Owners likely to need service in the next 30 to 60 days
- Recall-eligible owner outreach by mail and email
- Service-to-sales handoffs and monthly review
What each level includes
| What is included | Good | Better | Best |
|---|---|---|---|
| Answers after hours, nights and weekends | ✓ | · | ✓ |
| Overflow pickup when lines are busy | ✓ | ✓ | ✓ |
| First response on every service and parts call | · | ✓ | ✓ |
| Appointments booked into your schedule | ✓ | ✓ | ✓ |
| Parts requests routed with callback or transfer | ✓ | ✓ | ✓ |
| Declined work follow-up (opted-in customers) | · | · | ✓ |
| Lapsed customer win-back | · | · | ✓ |
| In-market service audiences every month | · | · | ✓ |
| Service-to-sales handoffs and monthly review | · | · | ✓ |
Fill tomorrow’s bays before the customer calls anyone
In the Best plan, the in-market program finds owners in your market who are most likely to need service soon, and puts your store in front of them first.
- Owners likely to need service in the next 30 to 60 days
- Lapsed service customers who drifted to other shops
- Owners with open recalls, with clear booking instructions
- Owners of your brand who service somewhere else
- A cleaner customer list that stops mail going to sold vehicles and old addresses
Straight answers
Can the AI book directly into my service schedule?
Yes. It books appointments during the hours and capacity you set, captures the vehicle, concern and contact details, and sends everything to your team so advisors are ready when the customer arrives.
What about parts calls?
The AI answers parts calls, captures the part request, VIN or year, make and model, and routes it to your counter with a callback or live transfer, so no parts customer is left on hold.
Where does declined work come from?
From your own service records. We use the declined recommendations your advisors already logged and follow up only with customers who gave consent to hear from you.
Can it handle recalls?
Yes. The AI can explain that a recall repair is available, answer common questions and book the visit. In the Best plan, the in-market program can also help find recall-eligible owners in your market for mail and email outreach.
Will customers know they are talking to AI?
The AI is configured to follow your disclosure and call recording policies. Many customers simply appreciate getting an answer and an appointment right away.
Does it replace my advisors?
No. It keeps your advisors on the drive with the customers in front of them, instead of chasing a ringing phone.
See how many service calls you are missing
We will look at your call flow, your declined work and your lapsed customers, and show you what it takes to keep the bays full.