Privacy Policy

How Voicelink Solution collects, uses and protects your information, including the phone numbers and consent you give us for text messages.

Last updated: October 5, 2026

Voicelink Solution Corporation (“Voicelink Solution,” “we,” “our” or “us”) provides AI phone, text and follow up services to car dealerships. This Privacy Policy explains how we collect, use, share and protect information when you visit voicelinksolution.com, use our services, talk with our AI agents, or communicate with us by phone, text message (SMS), email or chat.

Your mobile information stays private. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties.

1. Information we collect

Information you give us

Name, email address and phone number
Business details, such as your dealership name, role, city and state
Appointment requests and the answers you give in our forms, including the Store Checkup
Messages you send us by text, chat or email, and information you share with our AI agents
Your text message consent and opt out choices

Information collected automatically

When you visit our website we use Google Analytics, Google Tag Manager and the Meta Pixel to understand how the site is used and to measure our advertising. These tools may collect your IP address, browser and device type, pages visited, time on site, referring pages, clicks and form submissions.

Information from our AI agents

Our AI agents answer questions, capture contact details, book appointments and send follow up messages. Conversations may be recorded, logged and reviewed by our team for quality, safety and training.

2. How we use information

Respond to your questions and provide the services you ask for
Book, confirm and remind you about appointments
Send the Store Checkup results and other information you request
Send text messages only when you have given consent (see section 5)
Improve our website, services and AI accuracy
Measure and improve our advertising
Meet legal and regulatory obligations

We do not sell your personal information.

3. How we share information

We share information only with service providers that help us run our business, such as website analytics, advertising measurement, AI hosting, our CRM and our messaging platform and carriers that deliver messages for us. These providers may use the information only to perform services for us. We may also share information when the law requires it, to protect the rights and safety of our users and our company, or as part of a merger or sale of the business.

Text messaging exclusion: all of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. Cookies and tracking

We use cookies, pixels and similar tools from Google and Meta to run the site and measure ads. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.

5. Text messages (SMS)

We send text messages only to people who opt in, for example by checking the text message consent box on one of our forms, by booking a call and checking the consent box, or by texting us first. Consent to receive text messages is never a condition of buying anything or of using our forms. Our forms use separate, unchecked boxes: one for messages about your request and appointments, and an optional one for tips and offers.

Message types: replies to your request, appointment confirmations and reminders, Store Checkup follow up, account notices, and, only if you opted in separately, tips and offers
Frequency: message frequency varies with your request and appointments
Cost: message and data rates may apply
Opt out: reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us using the details below
Carriers are not liable for delayed or undelivered messages

Full program details are in our SMS Terms and Conditions.

6. Data security and retention

We protect information with access controls, encryption in transit and reputable service providers. No method of transmission over the internet is completely secure. We keep information only as long as needed to provide our services, meet legal obligations, resolve disputes and keep business records.

7. Children

Our website and services are for businesses and are not intended for anyone under 18. We do not knowingly collect information from children, and we delete it if we learn we have.

8. Your choices and rights

Depending on where you live, you may ask to access, correct, delete or export your information, or to opt out of marketing. To make a request, contact us using the details below. You can stop text messages at any time by replying STOP.

9. Changes to this policy

We may update this policy from time to time. The current version is always posted at voicelinksolution.com/privacy-policy with the date it was last updated.

10. Contact us

Voicelink Solution Corporation
302 Millburn Ave, Suite 277
Millburn, NJ 07041
Phone: (201) 987-9080
Email: [email protected]